Frequently Asked Questions

All orders are custom cut by our butchers.

Cut thickness, portion size, and product specs follow what’s listed on the site to ensure consistency and accuracy. In many cases, we can package items in custom quantities when requested. Add a note at checkout or contact us with questions before ordering.

Yes. You can add order notes at checkout for packaging preferences or handling instructions. While we can’t guarantee every request, our team will always do their best to accommodate when possible.

If an item is unavailable, we’ll contact you before fulfillment to discuss substitutions, rescheduling, or a refund.

We ship orders via UPS Ground and UPS Next Day service, depending on destination, product type, and delivery timing, to help ensure product quality and food safety.

Orders ship Monday through Thursday only. This helps prevent packages from sitting in transit over the weekend.

All shipped orders are custom cut, flash frozen, vacuum sealed, and packed with insulated liners and ice packs to help maintain safe temperatures during transit.

Your card is charged at the time you place your order.

While uncommon, shipping delays can occur due to carrier issues, weather, or circumstances beyond our control.

Shipping Disclaimer: Once an order has shipped, Prime Time Butcher is not responsible for carrier delays, missed delivery attempts, or issues caused by incorrect shipping information provided at checkout. Shipping timelines are not guaranteed. We strongly recommend purchasing shipping insurance for added protection.

We guarantee that your order leaves our facility properly packed and frozen. We cannot guarantee carrier performance or transit times once the package is in the carrier’s possession.

Local delivery is available to select Long Island neighborhoods. Eligible zip codes are displayed at checkout.

Customers choose a preferred delivery window at checkout: 11:00 AM – 1:00 PM or 3:00 PM – 5:00 PM.

While we do our best to stay within the selected window, delivery times are approximate and may vary slightly based on route volume and traffic.

Select Local Pickup at checkout and choose your preferred pickup date and pickup window. Your order is custom cut and prepared fresh, and will be ready for pickup during the selected pickup window at our shop during normal business hours.

Your card is charged at the time the order is placed.

We accept major credit cards and Prime Time Butcher gift cards for online and in-store purchases.

Your card is charged at the time you place your order.

Yes. Market pricing may fluctuate. The price confirmed at checkout is the price you are charged.

Our products should always be thawed on a dish in the refrigerator in the vacuum-sealed package unless otherwise directed. This is the safest and best way to thaw food, and it allows the product to retain all of its natural juices, which are essential for exceptional flavor. Never thaw products at room temperature, in the microwave, or under hot water.

Smaller items (steaks, chops, chicken) will usually thaw within 24 hours in the refrigerator. Larger items (roasts, hams, turkeys) may take 48–60 hours. A general guideline is 5–6 hours per pound.

Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.

Please note: Occasionally vacuum packaging may leak while thawing due to small pinholes that can occur during freezing and/or shipping. If the product remained frozen and was refrigerated while thawing, this is not a concern—use a baking dish or pan to catch any fluids.

Our meat and poultry products last up to 12 months in the freezer. Once thawed, our meat and poultry products last 3 to 5 days in the refrigerator.

In many cases, yes—provided the product was thawed safely in the refrigerator and has not exceeded recommended refrigeration times.

This is normal. Vacuum sealing limits oxygen exposure, which can darken the meat. Once opened, it will bloom back to its natural color.

Yes. All packaging materials used for shipping meet food-safety standards.

The corrugated box can be recycled via normal curbside cardboard pickup.

Reuse: Don’t just throw away your natural fiber shipping pads. They’re safe to reuse in many applications—like a weed barrier, compost, or even as a pet bed.

Recycle: Natural fiber liners can be recycled with other textiles where accepted. If your liner includes a poly film, that film may be recyclable as low-density polyethylene (#4) where accepted locally.

No. Prime Time Butcher gift cards never expire.

Yes. Gift cards can be redeemed both online and in-store.

Visit this page, enter your gift certificate number, and view your balance.

Yes. Please contact us directly for large or corporate gift card orders.

You can reach us by phone, email, or through the contact form on our website. Our team is always happy to help.

Please contact us as soon as possible. We stand behind our products and will work quickly to resolve any issues.

We specialize in USDA Prime and premium Angus beef, along with carefully sourced poultry, pork, and specialty items.

Yes. All orders are custom cut by our butchers. Local orders are cut fresh, and shipped orders are cut, flash frozen, and packed to preserve peak quality.