{"id":1940,"date":"2020-12-24T21:27:02","date_gmt":"2020-12-24T21:27:02","guid":{"rendered":"http:\/\/orderprimetime.com\/?page_id=1940"},"modified":"2026-01-04T12:02:58","modified_gmt":"2026-01-04T17:02:58","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/orderprimetime.com\/dev2\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\r\n<style>\r\n  .ptb-faq { max-width: 980px; margin: 0 auto; }\r\n\r\n  .ptb-faq-header {\r\n    padding: 18px 0 6px;\r\n    border-bottom: 1px solid #e6e6e6;\r\n    margin-bottom: 18px;\r\n  }\r\n\r\n  .ptb-faq-header h2 { margin: 0 0 8px; font-size: 1.8rem; line-height: 1.2; }\r\n  .ptb-faq-sub { margin: 0 0 14px; opacity: .8; }\r\n\r\n  .ptb-faq-controls {\r\n    display: grid;\r\n    grid-template-columns: 1fr auto auto;\r\n    gap: 10px;\r\n    align-items: center;\r\n    margin: 12px 0 6px;\r\n  }\r\n\r\n  .ptb-faq-search {\r\n    width: 100%;\r\n    padding: 12px 14px;\r\n    border: 1px solid #d9d9d9;\r\n    border-radius: 10px;\r\n    font: inherit;\r\n  }\r\n\r\n  .ptb-faq-btn {\r\n    padding: 10px 12px;\r\n    border: 1px solid #d9d9d9;\r\n    border-radius: 10px;\r\n    background: #fff;\r\n    cursor: pointer;\r\n    font: inherit;\r\n    white-space: nowrap;\r\n  }\r\n  .ptb-faq-btn:hover { border-color: #bfbfbf; 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}\r\n  }\r\n<\/style>\r\n\r\n<div class=\"ptb-faq\" id=\"ptbFAQ\">\r\n  <div class=\"ptb-faq-header\">\r\n    <h2>Frequently Asked Questions<\/h2>\r\n    <p class=\"ptb-faq-sub\">Browse by category or search. Click a question to view the answer.<\/p>\r\n\r\n    <div class=\"ptb-faq-controls\">\r\n      <input class=\"ptb-faq-search\" type=\"search\" placeholder='Search FAQs\u2026 (try \"local pickup\")' aria-label=\"Search FAQs\" \/>\r\n      <button type=\"button\" class=\"ptb-faq-btn\" data-action=\"expand\">Expand<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-btn\" data-action=\"collapse\">Collapse<\/button>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"ptb-faq-grid\">\r\n    <aside class=\"ptb-faq-cats\" aria-label=\"FAQ categories\" id=\"ptbFaqCats\">\r\n      <h3>Categories<\/h3>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"true\" data-cat=\"all\">All<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"ordering\">Ordering<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"shipping\">Shipping<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"local\">Local Delivery &#038; Pickup<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"payments\">Payments &#038; Pricing<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"storage\">Storage &#038; Thawing<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"recycling\">Packaging &#038; Recycling<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"giftcards\">Gift Cards<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"support\">Customer Support<\/button>\r\n      <button type=\"button\" class=\"ptb-faq-cat\" aria-pressed=\"false\" data-cat=\"quality\">Quality &#038; Sourcing<\/button>\r\n    <\/aside>\r\n\r\n    <main id=\"ptbFaqMain\">\r\n      <div class=\"ptb-backcats-wrap\">\r\n        <button type=\"button\" class=\"ptb-backcats\" id=\"ptbBackCats\">\u2190 Back to Categories<\/button>\r\n      <\/div>\r\n\r\n      <!-- ORDERING -->\r\n      <section class=\"ptb-faq-section\" data-section=\"ordering\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Ordering<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Can I customize my order? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>All orders are <strong>custom cut by our butchers<\/strong>.<\/p>\r\n            <p>Cut thickness, portion size, and product specs follow what\u2019s listed on the site to ensure consistency and accuracy. In many cases, we can <strong>package items in custom quantities<\/strong> when requested. Add a note at checkout or contact us with questions before ordering.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Can I add notes or special instructions to my order? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Yes. You can add order notes at checkout for <strong>packaging preferences<\/strong> or <strong>handling instructions<\/strong>. While we can\u2019t guarantee every request, our team will always do their best to accommodate when possible.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>What if an item becomes unavailable after I place my order? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>If an item is unavailable, we\u2019ll contact you before fulfillment to discuss substitutions, rescheduling, or a refund.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n      <!-- SHIPPING -->\r\n      <section class=\"ptb-faq-section\" data-section=\"shipping\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Shipping<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>What shipping carrier and services do you use? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>We ship orders via <strong>UPS Ground<\/strong> and <strong>UPS Next Day service<\/strong>, depending on destination, product type, and delivery timing, to help ensure product quality and food safety.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>What days do you ship orders? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Orders ship <strong>Monday through Thursday only<\/strong>. This helps prevent packages from sitting in transit over the weekend.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>How are shipped orders prepared and packaged? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>All shipped orders are <strong>custom cut, flash frozen, vacuum sealed, and packed with insulated liners and ice packs<\/strong> to help maintain safe temperatures during transit.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>When is my card charged for a shipped order? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Your card is <strong>charged at the time you place your order<\/strong>.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>What if my shipment is delayed? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>While uncommon, shipping delays can occur due to carrier issues, weather, or circumstances beyond our control.<\/p>\r\n            <p><strong>Shipping Disclaimer:<\/strong> Once an order has shipped, Prime Time Butcher is not responsible for carrier delays, missed delivery attempts, or issues caused by incorrect shipping information provided at checkout. Shipping timelines are not guaranteed. We strongly recommend purchasing <strong>shipping insurance<\/strong> for added protection.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Is shipping guaranteed? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>We guarantee that your order leaves our facility properly packed and frozen. We cannot guarantee carrier performance or transit times once the package is in the carrier\u2019s possession.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n      <!-- LOCAL -->\r\n      <section class=\"ptb-faq-section\" data-section=\"local\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Local Delivery &#038; Pickup<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Which areas qualify for local delivery? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Local delivery is available to select Long Island neighborhoods. Eligible zip codes are displayed at checkout.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>How do local delivery time windows work? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Customers choose a preferred delivery window at checkout: <strong>11:00 AM \u2013 1:00 PM<\/strong> or <strong>3:00 PM \u2013 5:00 PM<\/strong>.<\/p>\r\n            <p>While we do our best to stay within the selected window, delivery times are approximate and may vary slightly based on route volume and traffic.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>How does local pickup work? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Select <strong>Local Pickup<\/strong> at checkout and choose your preferred pickup date and pickup window. Your order is <strong>custom cut and prepared fresh<\/strong>, and will be <strong>ready for pickup during the selected pickup window<\/strong> at our shop during normal business hours.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>When is my card charged for local delivery or pickup orders? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Your card is <strong>charged at the time the order is placed<\/strong>.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n      <!-- PAYMENTS -->\r\n      <section class=\"ptb-faq-section\" data-section=\"payments\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Payments &#038; Pricing<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>What payment methods do you accept? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>We accept major credit cards and Prime Time Butcher gift cards for online and in-store purchases.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>When is my card charged? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Your card is <strong>charged at the time you place your order<\/strong>.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Are prices subject to change? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Yes. Market pricing may fluctuate. The price confirmed at checkout is the price you are charged.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n      <!-- STORAGE -->\r\n      <section class=\"ptb-faq-section\" data-section=\"storage\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Storage &#038; Thawing<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>What are the best methods for thawing my products? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Our products should always be thawed on a dish in the refrigerator in the vacuum-sealed package unless otherwise directed. This is the safest and best way to thaw food, and it allows the product to retain all of its natural juices, which are essential for exceptional flavor. Never thaw products at room temperature, in the microwave, or under hot water.<\/p>\r\n            <p>Smaller items (steaks, chops, chicken) will usually thaw within 24 hours in the refrigerator. Larger items (roasts, hams, turkeys) may take 48\u201360 hours. A general guideline is 5\u20136 hours per pound.<\/p>\r\n            <p>Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.<\/p>\r\n            <p><strong>Please note:<\/strong> Occasionally vacuum packaging may leak while thawing due to small pinholes that can occur during freezing and\/or shipping. If the product remained frozen and was refrigerated while thawing, this is not a concern\u2014use a baking dish or pan to catch any fluids.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>How long do my products last in the fridge once thawed? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Our meat and poultry products last up to 12 months in the freezer. Once thawed, our meat and poultry products last 3 to 5 days in the refrigerator.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Can I refreeze meat after it has been thawed? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>In many cases, yes\u2014provided the product was thawed safely in the refrigerator and has not exceeded recommended refrigeration times.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Why does vacuum-sealed meat sometimes appear darker? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>This is normal. Vacuum sealing limits oxygen exposure, which can darken the meat. Once opened, it will bloom back to its natural color.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n      <!-- RECYCLING -->\r\n      <section class=\"ptb-faq-section\" data-section=\"recycling\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Packaging &#038; Recycling<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Are your shipping materials food-safe? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Yes. All packaging materials used for shipping meet food-safety standards.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Can I recycle the shipping corrugated box? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>The corrugated box can be recycled via normal curbside cardboard pickup.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Can I recycle or reuse the shipping pads\/liners? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p><strong>Reuse:<\/strong> Don\u2019t just throw away your natural fiber shipping pads. They\u2019re safe to reuse in many applications\u2014like a weed barrier, compost, or even as a pet bed.<\/p>\r\n            <p><strong>Recycle:<\/strong> Natural fiber liners can be recycled with other textiles where accepted. If your liner includes a poly film, that film may be recyclable as low-density polyethylene (#4) where accepted locally.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n      <!-- GIFTCARDS -->\r\n      <section class=\"ptb-faq-section\" data-section=\"giftcards\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Gift Cards<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Do gift cards expire? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>No. Prime Time Butcher gift cards <strong>never expire<\/strong>.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Can gift cards be used online and in-store? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Yes. Gift cards can be redeemed both online and in-store.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>How do I check the balance of my Prime Time Butcher Gift Card? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p><a href=\"https:\/\/orderprimetime.com\/dev2\/gift-certificate-balance\/\">Visit this page<\/a>, enter your gift certificate number, and view your balance.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Do you offer bulk or corporate gift cards? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Yes. Please contact us directly for large or corporate gift card orders.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n      <!-- SUPPORT -->\r\n      <section class=\"ptb-faq-section\" data-section=\"support\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Customer Support<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>How can I contact Prime Time Butcher with questions about my order? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>You can reach us by phone, email, or through the contact form on our website. Our team is always happy to help.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>What if there\u2019s an issue with my order? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Please contact us as soon as possible. We stand behind our products and will work quickly to resolve any issues.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n      <!-- QUALITY -->\r\n      <section class=\"ptb-faq-section\" data-section=\"quality\">\r\n        <div class=\"ptb-faq-section-header\"><h3>Quality &#038; Sourcing<\/h3><\/div>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>What grades and quality of meat do you carry? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>We specialize in <strong>USDA Prime and premium Angus beef<\/strong>, along with carefully sourced poultry, pork, and specialty items.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ptb-faq-item\">\r\n          <summary>Is your meat cut fresh? <span class=\"ptb-faq-arrow\" aria-hidden=\"true\">\u25bc<\/span><\/summary>\r\n          <div class=\"ptb-faq-answer\">\r\n            <p>Yes. <strong>All orders are custom cut by our butchers.<\/strong> Local orders are cut fresh, and shipped orders are cut, flash frozen, and packed to preserve peak quality.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n      <\/section>\r\n\r\n    <\/main>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n  (function(){\r\n    const root = document.getElementById('ptbFAQ');\r\n    if(!root) return;\r\n\r\n    const search = root.querySelector('.ptb-faq-search');\r\n    const catBtns = Array.from(root.querySelectorAll('.ptb-faq-cat'));\r\n    const sections = Array.from(root.querySelectorAll('.ptb-faq-section'));\r\n    const main = document.getElementById('ptbFaqMain');\r\n    const cats = document.getElementById('ptbFaqCats');\r\n    const backBtn = document.getElementById('ptbBackCats');\r\n    const expandBtn = root.querySelector('[data-action=\"expand\"]');\r\n    const collapseBtn = root.querySelector('[data-action=\"collapse\"]');\r\n\r\n    let activeCat = 'all';\r\n\r\n    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